Elevate Potential,
Activate Growth

We take a holistic approach to capability building, designing tailored professional development programs that elevate skills, activate growth, and embed lasting change.
Contact Us

Elevate Potential,
Activate Growth

We take a holistic approach to capability building, designing tailored professional development programs that elevate skills, activate growth, and embed lasting change.
Contact Us

Targeted Professional Development Solutions

Our expert facilitators and learning designers collaborate with you to create experiential professional development sessions that equip your people with the skills, capabilities, and mindsets to transform your workplace. Topics that we are currently working with team members across industries include:

Learn to Thrive Through Change

Our world is one of rapid, constant change, continually presenting us with new, unprecedented challenges. The demands of this type of environment can be hard on us, and may threaten our ability to cope personally and lead well. When we grow our buoyancy – a sense of grounded optimism – we can develop greater resilience and the ability to weather any storm, and support others to do the same, creating resilient organisational cultures.  

During this workshop, we explore tools to navigate change, challenge and stress with a sense of buoyancy. We look at strategies to manage our energy and develop our resilience over time.  

Through this session, we will: 

  • Learn about buoyancy and stress management to thrive in challenging environments 
  • Grow resilience and energy management for a happier, healthier work life 
  • Develop the ability to accept and navigate environments of constant change 

 

Sharpen Your Voice, Strengthen Your Impact

The ability to communicate clearly and exude a confident leadership presence are skills that can be learned. As a leader, your words and demeanour set the tone for your team, influence customer experiences, and drive business outcomes. This session invites you to explore and enhance your communication skills and leadership presence to lead with authenticity and impact. 

We explore the core elements of effective communication and how they align with your leadership style. Through interactive exercises and real-world scenarios, you’ll identify communication strengths and areas for growth, learning techniques to convey your message clearly, and ensure alignment with your team.

Through exploration of these areas, you will learn to: 

  • Identify the core characteristics of your leadership presence
  • Communicate clearly and concisely to create shared understanding, commitment, and to delegate effectively 
  • Shift between technical detail and strategic messaging based on audience and context 
  • Practice curating both your message and your delivery for maximum clarity and resonance 
  • Build the confidence to articulate your value both individually and as part of a high-performing team

Thinking Beyond the Complicated

It is natural for our minds to baulk in the face of complexity. But as our organisations grow in size and sophistication, our capacity to meet complexity with poise and find ways to reason creatively and holistically is essential. We need to be curious and ask ourselves: What is the difference between “complicated” and “complex” problems, and why is this important? How do we identify and solve complex challenges?  

In this session, we will: 

  • Adopt a systems-thinking lens to gain a shared view of key complex scenarios we currently face and work together to begin to unpack these 
  • Get clear on the assumptions we’re making, and becoming intentional about the levers we pull 
  • Explore the common “mind traps” we can fall into when working in complexity, discuss how they show up for us individually and in our teams 
  • Learn practices to navigate and overcome these mind traps 

From Tactics to Strategy

Leaders are often told to “think more strategically,” but what does that really mean? Strategic thinking goes beyond daily operational decisions, focusing on long-term vision, innovation, and questioning the status quo.

In this session, you’ll explore how to shift between tactical and strategic thinking, enabling you to navigate complexities with a broader perspective. You’ll uncover core issues, identify opportunities, and align solutions with your organisation’s long-term goals.

By the end, you’ll learn to:

  • Identify and navigate organisational complexities through a strategic lens

  • Move seamlessly between tactical and strategic leadership

  • Apply strategic thinking principles to your leadership

  • Communicate strategic insights effectively and compellingly

Success Story

Our core is formed around maximising influence, enabling clients to become conscious leaders, fostering positive global change. Here’s one example that showcases our transformative journey and methodology.

The Moment

In 2014, BWS was intent on sparking a “people” revolution. This meant enabling Store Managers to run their stores like autonomous local businesses, and building the in-store team’s capacity for engaging customers in a way that was authentic and uniquely BWS, forging strong connections with local communities. Performance Frontiers set to work helping BWS activate this customer-focused transformation, through what we called the Authentic Customer Experiences (ACE) program – ACE-ing customer experience at BWS. Our challenge was to empower and upskill 7500 team members across 1300 stores in Australia.

The Method

Performance Frontiers designed content that increased store members’ awareness of themselves and their customers, and built their confidence to be the best version of themselves in-store. Leveraging our expertise in engagement and the neuroscience behind good communication, coupled with research into emerging customer experience tends, we explored with store members how to:

  1. Better read a customer’s mood and intent
  2. Ask better questions to determine the need
  3. Stay agile, think on their feet and adapt to diverse scenarios

Perhaps most importantly, the ACE encouraged team members to have fun and engage in genuine conversations to create memorable, lasting connections with customers. A suite of “easy-to-use” tools and models were developed to bring these concepts to life in-store. What was originally designed as a once-off roll out, grew to 6 modules over the course of 3 years.

The Measure

From 2014 to 2017, Team Engagement rose 13 points to a Global Best Practice in Retail score. Voice of Customer rose 10 points and Net Promoter Score rose 16 points. BWS sales and profit consistently outperformed the rest of the liquor market and had meaningful year on year increases. Underneath the strong business returns, team engagement and customer engagement scores, it was also apparent that the ACE Program has been transformational at a cultural level.

Organisations we’ve helped transform

Our Approach

Our methodology is grounded in theory and is highly experiential in nature

We blend neuroscience, systems thinking, and behavioral insights to inspire leadership and team growth. By working closely with you, we co-create solutions that are practical, scalable, and drive meaningful impact.

1
Diagnose current team dynamics and leadership needs
2
Co-create a tailored solution - relevant to your business and team's development needs
3
Deliver an immersive facilitation experience - practical and engaging to drive meaningful outcomes
4
Develop deep, responsive relationships - grounded in current and emerging needs
5
Provide access to ongoing insights and resources to support your teams

Our Latest Insights

Explore the latest learnings from the fields of organisational studies, leadership, and neuroscience, giving you expert tools and insights for leading change

In recent years, attitudes to creativity and its importance to organisations have evolved. It no longer sits outside business as an optional plug-in, but...

We live in a data-abundant world. In organisations, we are gathering more data than ever from an immense range of sources...

Contrary to what some believe, collaboration is not just an activity we do. In organisations, collaboration means ...

Frequently Asked Questions

What is professional development and capability building?

Professional development and capability building refer to structured learning experiences designed to improve individual and organisational performance. They help align workforce skills with current and future business needs.

How do your programmes support leadership upskilling?

Our leadership development programmes/pathways include practical tools, coaching, and simulations to strengthen decision-making, communication, and strategic thinking. Programmes are tailored to different levels of leadership.

Do you offer professional development and capability building solutions across Australia?

Yes, we work with clients nationwide;both in-person and virtually, to deliver targeted solutions. We regularly support teams in Brisbane, Sydney, Melbourne, and (any other areas you might want to target?)

Can we customise training for different departments or business units?

Absolutely. Our programmes are fully customisable and designed to reflect the structure, challenges, and aspirations of each team or business unit.

What makes your approach to professional development different?

We combine deep behavioural insight with real-world application. Our programmes are not just informative,they’re transformative. Everything is tailored to your context and aligned with organisational strategy.

How do I book a consultation or speak to someone?

Simply click the Book a Free Consultation button belowor contact us here and a senior team member will be in touch within 24 hours.

Ready to Elevate
Your Leaders and Teams?

Unlock the Power of Leadership and Team Development

Let us help you create leadership pathways for your team that strengthen their skills, foster collaboration, and drive effective decision-making across all levels.